Terms & Conditions

HIRING AGREEMENT

Responsibility is to be taken by the customer in reviewing all Terms and Conditions available. Whether by phone or email, the action of making a booking acknowledges that you have agreed to enter an agreement with the Company in which you understand and accept all Terms and Conditions outlined.

HIRING PERIOD

The hire period for equipment unless otherwise stated or provided by Popping Party Hire, is an over night hire. Longer hire periods are available should they be required, and will be subject to additional hire fee.

DELIVERY & COLLECTION

Delivery and collection of equipment during public holiday periods will vary from holiday to holiday, and the delivery/collection period resulting in the length of time equipment will be with the client will be communicated at the time of booking, or at the time of confirmation of booking.

MAKING A BOOKING

You may contact our team via several methods of communication, including telephone and email. Our website has an enquiry service available. All bookings can be made directly though our website, which has the availability of each product.

STOCK AVAILABILITY

As stock levels vary from product to product, not all items in the required quantities will be available at the time of booking. Stock availability fluctuates depending on the item/product, quantities required, date required, and existing bookings. Clients are urged to book at the nearest and appropriate time. Popping Party Hire cannot be held liable should a product(s) or the quantities available decrease from the time of initial enquiry to time of booking. We take every opportunity possible to ensure all clients’ requests are met and satisfied.

TERMINATION OF AGREEMENTS AND REFUNDS

Both the Client and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

CANCELLATION POLICY

Responsibility regarding notification by the customer to Popping Party Hire with respect to cancelling orders are to be made via email, or telephone at your nearest convenience, as to avoid any confusion or complications for the company. We reserve the right to a levy charge, to cover any subsequent administrative expenses incurred during the process of and including communications between both parties. Cancellation levy charges are based on percentages of your total amount payable, and are calculated on a 4 tier system. Applicable cancellation fees are as follows:

Cancellations made within 2 week of the function date will be subject to a 50% cancellation charge.

Cancellations made outside of 2 weeks, and inside 1 month of the function date will be subject to a 25% cancellation charge.

Cancellations made outside of 1 month, and inside 3 months of the function date will be subject to a 10% cancellations charge.

Cancellations made with at least 3 months notice from the function date can be cancelled with no charges applicable.

Orders may be postponed to a later date within 12 months of the original event date. Orders may only be postponed once, unless other wise provided by Popping Party Hire.

BOOKING SECURITY AND GOODS RESPONSIBILITY/DAMAGE TO STOCK

Popping Party Hire reserves the right to request credit card details as security for the equipment in which we own and are lending out. As per our privacy policy, along with customer personal details, the credit card information is securely and confidentially stored on secure servers for customer protection.

Customers hold a responsibility to ensure the hired items are returned in clean, working, and presentable condition, just as the equipment is supplied. Should the customer fail to meet their obligated responsibility in which equipment is returned broken, inoperable, damaged, the customer is liable for full replacement of the equipment damaged, by way payment via the supplied credit card.

If any equipment is lost, or is stolen during the period in which the hired items are in the possession of the customer, Popping Party Hire reserves the right to charge the customers supplied credit card to replace the equipment that may be lost or stolen.

In the event that a customer fails to return their hired equipment in the arranged time frame, or we are unable to collect the equipment on the arranged day, the customer is liable for another hire fee, payable by the supplied credit card.

Should any equipment be stolen by any customer, or held ransom for any reason, Popping Party Hire may deem the equipment to be stolen, and reserve the right to take legal action including but not limited to the full extent possible.

PAYMENTS AND PAYMENT METHODS

All bookings are required to be paid in full at least 2 business days prior to the day of delivery. Should a customer fail to arrange payment prior to delivery day, the orders in which are not paid for would not be delivered to the customer.

If a customer fails to arrange payment for their order, Popping Party Hire reserves the right to charge the nominated and supplied credit card to ensure the customer receives their order. If for any reason the credit card declines, the company reserves the right to deem the order cancelled, and the booking will be removed, and no delivery will take place.

WE PROVIDE CUSTOMERS WITH 2 PAYMENT OPTIONS:

EFT/Electronics Funds Transfer

Invoices may be requested for payment processing. Invoices can be made out to personal customers, or made out to a company. If a specific name or company is required to be on the invoice, customers are required to advise the sales assistant that is handling their booking. All invoices have a due date on them, and payments processed must be made on or prior to the due date. If payments are not processed by the due date, our team will follow up the customer regarding payment, and when necessary, process payment on the nominated credit card.

Credit Card

Customers choosing to pay via credit card will have a system-automated receipt emailed to them at the moment of the payment being processed. We accept any card, which is a Visa or MasterCard only. We will never ask for any other card details except for the card number, expiry date, and name on the card. Credit card payments are generally processed in the week of the event, by our team in the office. All credit card charges and/or payments are subject to a 3% banking surcharge.

DELIVERY AND DELIVERY LOCATION

Popping Party Hire provides a delivery and collection service for all customers requiring a pick up and drop off service, subject to vehicle space availability, and delivery availability.

Delivery and collection costs are applicable on all bookings unless otherwise stated on a per product basis.

General delivery and collection service includes the driver unloading the equipment to your location and placing them in a neat pile. Once your event is complete, you are required to have the equipment in a neat pile as they were provided, for the driver to collect.

Should any hire items be required to be taken into a building, goods lift access is required to be permitted before hand with building management, as well as parking.

If delivery is being made to a public location such as a council park, an approval from the council is required before we are allowed to make drop off to this location, as it is private property.