Refund policy

CANCELLATION POLICY

Responsibility regarding notification by the customer to Popping Party Hire with respect to cancelling orders are to be made via email, or telephone at your nearest convenience, as to avoid any confusion or complications for the company. We reserve the right to a levy charge, to cover any subsequent administrative expenses incurred during the process of and including communications between both parties. Cancellation levy charges are based on percentages of your total amount payable, and are calculated on a 4 tier system. Applicable cancellation fees are as follows:

Cancellations made within 2 week of the function date will be subject to a 50% cancellation charge.

Cancellations made outside of 2 weeks, and inside 1 month of the function date will be subject to a 25% cancellation charge.

Cancellations made outside of 1 month, and inside 3 months of the function date will be subject to a 10% cancellations charge.

Cancellations made with at least 3 months notice from the function date can be cancelled with no charges applicable.

Orders may be postponed to a later date within 12 months of the original event date. Orders may only be postponed once, unless other wise provided by Popping Party Hire.